It Still Exists!

What is 'It'? I'm talking about customer service - something we all probably thought was completely dead.

One of the biggest struggles we've faced as new parents has been getting Bailey to sleep consistently. The first three months of her life were like a bad dream for all of us - waking up every two hours, trouble getting her down, you name it. It was then that Britney heard about a book on the Today Show called 'The Sleepeasy Solution' by Jennifer Waldburger and Jill Spivack. Britney devoured this book in a day and within a week, our life (and our baby) was radically changed.

Now - that sounds great - except for the fact that babies tend to regress with each milestone they hit. This "about to crawl" milestone has been a bear. Bailey wakes up in the night, starts practicing crawling, and we end up in her room 3 or 4 times per night - not to mention the fight we have getting her down now that she has things she'd rather be doing (like rocking back and forth or acting like she's going to crawl and then not doing it).

Britney decided it might be worth our time to send the authors of the book a note on our struggle. We were at our wits end and didn't have any better idea on what to do - so she gave it a shot. Instead of disappearing into the black hole traditionally known as customer service, we actually got a detailed, personalized response from the company?! Can you believe that?! We tried their suggestion last night - Bailey slept all night long. Unbelievable.

Buy the book for yourself, as a baby gift, whatever - you won't be sorry!